Frequently Asked Questions
What changes have been made as a result of the COVID-19 guidance?
We have implemented several changes as a result of COVID-19. These changes include:
- We will limit the number of customers in the store based on current St. Louis County guidelines
- Customers cannot enter the store unless they have received a text message from our system that it is thier turn to design or the order is ready for pickup.
- All customers and staff will follow St. Louis County guidelines regarding face masks
- If a customer has any symptoms associated with COVID-19, they will be asked to come back another time
- If a customer has been exposed to anyone with COVID-19, they will be asked to come back another time
- No outside food or drinks will be allowed
- We will adjust our hours to allow adequate time for cleaning and sanitizing the store
How much does it cost to make a shirt?
Our prices vary depending on the type of shirt and the number of imprints placed on the shirt. As a general guide our price includes the shirt, standard design time (15 mins) and printing on 1 side of the shirt with unlimited numbers of colors using DTG. If a second side of the shirt is added there is an additional $8.00 charge. If your design has more detail than can be created in the standard 15 mins, there is a $10 charge for each additional 15 mins up to a total time of 1 hour. If the design cannot be completed within 1 hour, we recommend that you hire a graphic artist and bring us your completed design. Below is a table of the shirt categories and prices for DTG printing or single color regular vinyl prints effective September 1, 2021. Multi color vinyl and premium vinyl are additional. DTF printing is also available for an additional $6 for the first side.
|Product Type||Product, Design and Print||Size 2X and Larger||Back Print|
|Tri Blend T-Shirt||$22.00||$24.00||$8.00|
|V-Neck T-Shirt & Tank Top||$24.00||$26.00||$8.00|
|¾ Sleeve Raglan (Baseball)||$24.00||$26.00||$8.00|
|Long Sleeve T-Shirt||$24.00||$26.00||$8.00|
|Sweatshirt (Crew or Hoodie)||$30.00||$34.00||$8.00|
|Youth & Toddler T-Shirt||$18.00||NA||$8.00|
Note: We have many more items than are listed above but this list represents our most popular items. All prices subject to change.
What kind of artwork do I need?
The majority of the artwork we use is created by our customers with the assistance of our graphic artists in the retail location. We also have thousands of stock designs to choose from both in the store and online. If you have artwork or designs of your own that you would like to use we accept (.ai), (.eps), (.cdr), (.pdf), (.png), (.tif), (.jpg) and (.psd) files (if you have a different format, please contact us to see if it can be used).
The highest quality reproduction will come from Vector based images such as Adobe Illustrator (.ai) and Corel Draw (.cdr) files. Vector files are created by mathematical equations which allows Vector art to scale, keeping its proportions and quality when sized up or down. Vector files can be produced with a variety of programs including Adobe Illustrator and Corel Draw.
Non-vector (or Raster) images, typically .jpg, .png, .tif or .psd files, consist of individual pixel information where every pixel is assigned a color value. As these images are sized up or down, the image tends to distort or pixilate. If you are using non-vector files please make sure that they are higher resolution (at least 300 dpi), and are saved at the size you need printed.
Images taken from web sites are generally low resolution and cannot be reproduced well on a T-shirt.
You are welcome to email your designs prior to coming into the store. Send the design to firstname.lastname@example.org or upload your artwork through our website. This will only speed up the process as we do not process orders over the phone or via email.
Can I order over the phone or email?
We do not take any orders over the phone or via email. We have invested in technology that allows for our customers to design their own shirts through our online store. Using this method eliminates any misunderstandings that may cause issues with your order.
Are you able to ship my shirts?
Yes. If you are ordering through our online store you are presented with shipping options, including in store pickup. The system will automatically calculate the shipping costs and include it in the pricing. If you need an order placed in the retail store shipped, we are happy to accommodate.
Can you ship overseas?
Yes. We have shipped items to many different countries.
Can you explain the difference between Direct to Garment, Direct to Film, Screen Printing and Vinyl Printing?
The majority of the shirts that are custom printed use our Direct to Garment printing process. This process is performed using advanced technology that allows for the printer to print directly onto the surface of the shirt, much like a computer printer prints on paper. This allows for virtually unlimited color combinations without the need to charge for each color. The ink will become part of the shirt itself providing for years of wear without cracking or peeling. The garment material must be at least 50% cotton and the higher the cotton content, the better the print will look. The most complex part of this process is the printing of white ink or printing on dark color shirts. Many DTG printers do not have the technology or experience to do this, however, Baked T’s has invested in this technology and we have been printing white ink since the day we opened.
Currently our Direct to Film process uses the same printer as DTG, however, the design is printed on a specialized material that is then treated and transferred to the garment. The result is a highly detailed vibrant print that can be used on many different materials including cotton, nylon, treated leather, polyester, 50/50 blends and more.
Screen printing is a process where each printed color requires a screen to be made by which the ink is passed through the screen onto the shirt. Think of it as a stencil. In this process, the ink remains on the surface of the shirt which may cause cracking and peeling over time. This process is typically used for larger volumes due to the substantially lower cost. The price for screen printed shirts goes up with the number of colors.
Vinyl printing is a process where a design is cut from a roll of vinyl and then subsequently peeled using a process called weeding. Like screen printing, each color of Vinyl requires a new layer making it very difficult to produce multi color designs. Once cut, the vinyl is heat sealed onto the shirt. Vinyl is best for low quantities with 1 or 2 colors or designs needing special characteristics such as metallic, glitter, reflective, and other specialized materials.
What brands do you carry in stock?
We carry a variety of brands which is based on the style of the shirt. The chart below shows the typical brands that we carry by shirt style, however, we can special order many other brands and styles.
|Men, Ladies and Unisex Ringspun Cotton T-shirt||Anvil
Bella / Canvas
|Unisex Heavy Cotton||Gildan, Hanes|
|Ladies V-Neck||Bella, Gildan,
|Men Longsleeve||Gildan, Hanes|
|Ladies Longsleeve||Gildan, LAT|
|Unisex Hooded Sweatshirts||Gildan, Hanes Independant|
|Unisex Crew Sweatshirts||Gildan, Hanes, Independant|
|Infant / Toddler||Rabbit Skins|
What color vinyl do you stock?
We have 4 different categories of vinyl – standard, neon/electric, metallic and glitter. The colors by category are:
Standard – Black, White, Red, Royal Blue, Green, Lemon, Navy, Orange, Sun Yellow, Brown, Burgundy, Charcoal, Cream, Dark Green, Gray, Light Pink, Pale Blue, Purple, Sky Blue, Turquoise, Hot Pink and Sea Glass
Neon / Electric – Neon Green, Neon Orange, Neon Pink, Neon Yellow, Copper, Electric Red, Electric Purple, and Electric Royal
Metallic – Gold, Rose Gold and Silver
Glitter – Silver, Gold, Red, Black, White, Burgundy, Hot Pink, Royal and Purple
How long does it take?
The majority of orders placed in our retail location are produced while you wait. Typically we spend about 15 minutes on the design and the printing takes about another 15 minutes. If we have numerous orders to process it could take longer but we are usually able to produce the shirts the same day. In an effort to be fair to each customer, we may limit the number of shirts for same day production.
Can I bring in my own shirt?
We do accept brought in items that we can apply custom cut vinyl. The items must be new, never washed or worn with tags still attached. We will not screen print or direct to garment on customer supplied items.
Does it cost the same if I bring my own shirt?
No. Below is a table with our print only prices for brought in shirts. Just so you know, we do not markup the cost of the shirts and probably can purchase shirts for less than you can.
|Product Type||Design and Print||Back Print|
|Sweatshirt / Hoodie||$18.00||$8.00|
Note: all prices are subject to change
Do you offer discounts?
Yes. Quantity discounts are 10% if you order 7 – 14 shirts, 15% if you order 15 – 19 shirts and 20% if you order 20 or more shirts. If you order more than 30 shirts we will be happy to provide you with a quote on your order. If you order in the store and show us that you follow / like us on our social media pages, you can save 5%. We also have various specials throughout the year which will be posted on our social media channels.
Do you offer Embroidery?
We have the ability to produce embroidered items, however, the pricing is based on the number of stitches. Because of this we do not have standard pricing for embroidery and it may take a few days to get a price. There is also a charge to digitize the embroidery file so this process is not conducive for smaller orders.
What size design can you print?
Our standard DTG platen will allow us to print designs up to 14” x 16”. Standard size prints using Vinyl is 12″ x 14″. There is an additional $8 charge for oversize prints. If you need something larger, please let us know.
Can you produce custom Rhinestone or Sequin designs?
We no longer offer Rhinestone or Sequin decorating.
Do you carry large sizes?
Yes, we stock shirts up to size 6X.
What color shirts can you print on?
We have the ability to print on whites, colors and black shirts in the store. We also have the ability to print white ink on the shirts.
Who owns the deisgns that are created at the store?
From a legal perspective, the industry standard policy as it pertains to ownership of designs is as follows:
Customer Owns Design if any of the following apply:
- Customer brings in complete design and no changes are required by vendor
- Customer purchases design from vendor (currently $30 per design)
Vendor Owns Design if any of the following apply:
- Design is created by vendor either on its own or with a customer and customer does not purchase the design
- Customer provided design is modified by vendor and customer does not purchase the design
While Baked T’s attempts to produce customer designs only for the original customer, the only way this can be guaranteed is if the customer legally owns the rights to the artwork (as described above). We will not knowingly reproduce customer designs, however, we do not have the ability to track all authorized individuals for each customized design that we produce. We also cannot reproduce any copyrighted material unless the customer is the owner of the copyright.
Can you print popular logos or characters?
We cannot reproduce any copyrighted material unless the customer is the owner of the copyright or has written permission from the copyright owner. Copyrighted material includes corporate logos, popular characters and many other images that you can find on the internet.
If you are not sure if something is copyrighted, just ask us and we can let you know. If you see an item with an image or design that can be purchased, it is copyrighted and cannot be printed by us.
Are my designs available for purchase?
Yes, we will gladly sell you the final design for $40 per design. If you were to have your design created by an outside graphic artist, the charge would be substantially higher.
Can you upload my design to my online store?
Yes, we will upload your design to your online store at no charge. We will not create products on your store, you will need to do that once the design is uploaded. Designs will be uploaded as time permits. If you purchase the design file from us you can upload the design any time.
Will you create my online store?
We do offer an Online Store Quickstart program. The cost for the quickstart store site is $250. The quickstart includes a basic online store site that is configured to sell your shirts on the site. We will do a basic setup and add your logo, up to 3 background pictures, 3 decorated products and up to 1 hour of training to learn how to navigate the site and add additional products.
Do you have a customer loyalty program?
We have a punch card program that is valid for in store purchases only. You can receive 1 card punch for each shirt purchased in the store. When you accumulate 12 punches you can get a free t-shirt. There are restrictions that you can read about while at the store.